Returns & Exchanges Policy
Last Updated: 2/3/2026
Every piece of Woven Earth Jewelry is handcrafted, start to finish. I work with natural materials and fine metals, shaping each design through hours of wirework.
Because I use natural stones, pearls, and other materials, your jewelry may show subtle variations – shifts in color, fine cracks, or unique patterns – that make it uniquely yours.
I hope you love your jewelry the moment you open the box. But if something isn’t right, I want to know.
How Returns Work
If your jewelry arrives damaged or isn’t quite what you expected, tell me about it.
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Please contact me within 6 days of delivery to start a return. This short window helps keep the jewelry in its original condition and allows me to support you more quickly. I unfortunately can’t accept returns past this timeframe.
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Items must be unworn and in all original packaging. Please include a photo of the item as it arrived. This helps me understand what happened and find the best solution.
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If I made a mistake – the item is damaged or not what you ordered – I’ll cover return shipping and work quickly to make things right. For all other returns, return shipping is the responsibility of the customer.
Refunds
Once I receive your return and confirm it’s in good shape, I’ll issue a refund to your original payment method – typically within 7 business days.
Please note: original shipping charges are non-refundable unless the return is due to a mistake on my part.
Exchanges
I don’t currently offer direct exchanges. If you’d like something different, feel free to return your item (following the steps above) and place a new order whenever you’re ready.
Contact Me
I want you to feel confident about your jewelry.
I include detailed photos and descriptions for each piece so you know exactly what to expect. Please take a moment to read everything carefully and review all images before placing your order.
And if you’re unsure about a design, size, or anything else – don’t hesitate to reach out. I’m always happy to help you find jewelry that feels just right for you.
Thank you so much for supporting handcrafted jewelry. I hope your jewelry feels as good to wear as it was to create.
