Terms of Service

Last Updated: 7/6/2025

Welcome to Woven Earth Jewelry! We’re so glad you’re here.

We want you to love your experience here. This page outlines the key details of how our website works – what to expect when placing an order, browsing the blog, or signing up for emails.

By using our website or shopping with us, you agree to the terms below.

Who We Are

We’re a small independently-run studio passionate about wire-wrapped jewelry made from natural materials – like gemstones, pearls, shells, and wood. We make everything by hand using sterling silver or gold-filled wire. We never use plastic, glass, or raw base metals like copper or brass in finished pieces.

Because we make handmade jewelry with natural materials, each piece is unique and may vary slightly from the images displayed.

Beyond the jewelry, we also share stories, inspiration, and behind-the-scenes updates through our blog and newsletter Behind the Wrap.

Who Can Shop Here

To place an order or sign up for our content, you must be at least 18 years old – or have permission from a parent or guardian. If you’re under 18, please ask an adult to help with your order.

Product Descriptions

We do our best to photograph and describe each item accurately. But because of the natural stones we use and handmade nature of our work, there might be small variations in color, texture, size, or shape. These are part of what makes your jewelry special.

Ordering & Payment

Here’s how shopping with us works:

  • Availability: Many of our jewelry is made in small batches. While we do our best to keep up with demand, sometimes items sell out quickly. If we run into any issues (like a sold-out piece or unexpected delay), we’ll let you know right away.

  • Placing an Order: When you place an order, you’ll receive a confirmation email to let you know we received it. Orders aren’t finalized until payment is complete and we’ve accepted the order.

  • Secure Payment: Payments are processed securely at checkout using trusted providers. You’ll see the available options when you check out. Your order will be prepped and shipped once payment goes through.

  • Pricing: All prices are listed in US dollars. Taxes or shipping charges (if applicable) are shown before you complete your order.

  • Cancellations: If you need to cancel or change your order, please contact us as soon as possible. Once production begins, changes may not be possible – but we’ll always do our best to help. Though rare, we may need to cancel an order if an item oversells or there’s a problem with payment or shipping details. If that happens, we’ll reach out right away and refund your purchase.

Shipping & Delivery

  • Processing Time: Orders usually ship in 5 to 10 business days from the date of purchase. If there’s ever a delay, we’ll let you know.

  • Tracking: You’ll receive tracking details (when available) as soon as your package is on its way, so you can follow your package along its journey.

  • Shipping: We currently only ship within the United States. Delivery times vary by location and the shipping method you choose at checkout.

  • International Orders: We don’t offer international shipping at this time.

  • Delays: We rely on postal carriers once your package is out the door. While we can’t control delays, we’ll always try to help if something goes wrong.

You can find more information about shipping in our Shipping Policy.

Returns & Exchanges

We want you to love your jewelry. If something’s off, we’re here to help.

  • Returns: Unworn items in their original condition can be returned within 5 days of delivery. Please contact us before returning your item. Return shipping costs are the responsibility of the buyer.

  • Exchanges: We don’t currently offer direct exchanges, but we’re happy to help you find something you love if something’s not quite right.

  • Damaged Items: If your jewelry arrives damaged, please contact us within 5 days of delivery with photos of the damage. We’ll replace or refund as needed.

For more details, visit our Returns & Exchanges Policy.

Using Our Content

We put a lot of love into everything we share – from jewelry designs to blog posts and photos. We welcome you to explore, read, and enjoy. But you may not copy or reuse our designs, photos, or content without written permission.

Everything on this website is the property of Woven Earth Jewelry and protected by copyright. If you’d like to feature our work (like a blog post or product photo), just ask – we’re usually happy to say yes with proper credit.

User Conduct

By visiting our website and engaging with our content, you agree to use this space in a kind and respectful way. That means:

  • Not using the site for anything illegal or harmful

  • Not posting or sharing anything threatening, offensive, or abusive

  • Not attempting to disrupt or interfere with how the website functions

We’ve created this space to offer a welcoming and enjoyable experience – and we appreciate you helping to keep it that way.

Blog & Newsletter

Our blog and newsletter are meant to be an honest, behind-the-scenes look at what we make and why we make it. While we do our best to ensure accuracy, content shared there is not formal advice – just thoughts and updates from the studio.

Signing up for our newsletter is optional, and you can unsubscribe at any time by clicking the link at the bottom of any email (though we hope you’ll stick around!).

Privacy & Security

We take your privacy seriously. Any personal information you share – like your name, address, or email – is used solely to complete your order or send you the emails you signed up for.

We never sell or share your information with third parties.

For more details about how we collect, use, and protect your personal information, visit our Privacy Policy.

Limitation of Liability

We’re committed to doing our best. But here’s the fine print:

  • We’re not responsible for events outside of our control (like shipping delays or postal issues).

  • We do our best to keep the website accurate and available, but we can’t guarantee it will be completely error-free or online 100% of the time.

  • We’re not liable for indirect, incidental, or consequential damages that result from using our website or products.

Changes to Terms

From time to time, we may update these Terms of Service. When we do, we’ll post the changes here with the date they take effect. By continuing to use this website, you agree to any new terms.

Need Help?

If you have questions about your order, shipping, or anything else – please don’t hesitate to contact us. We’re here and happy to help.

Thanks again for supporting handmade jewelry. We’re so glad you found us.